Incident Manager

Looking for an Incident Manager to work on a trading product.

Requirements:

• Experience with databases (Postgres as a plus);
• AWS hands-on experience;
• Monitoring/observability tools and practices;
• Knowledge of computer networks;
• Knowledge of IT security principles;
• Linux (and/or FreeBSD) OS knowledge;
• Good analytical\troubleshooting skills;
• Level of English knowledge - Upper Intermediate (written and verbal);
• Understanding Agile practices;

Will be a plus:

• Experience in high-loaded applications implementation;
• Software developer experience with any programming language;
• Data engineering experience;
• Knowledge of modern software architecture patterns (SOA, microservices in cloud-native environments);
• SRE best practices;
• Experience with DevOps approaches, tools;
• Experience working with JIRA.

Responsibilities:

• Investigating the source of disruptions in an IT lifecycle;
• Making corrective measures to normalize problems in services and operations;
• Taking necessary actions to reduce incident repetition;
• Closing an issue after implementing root cause analysis;
• Incident communication, alerts and notifications, collaboration in a problem resolution;
• Task management (data collection, association, description), lifecycle management;
• Automate reporting, implement dashboards, scorecards, KPIs.

Relocation to Montenegro (Podgorica).