MS Office365 Support Engineer

Оплата: По договоренности

We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.

An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:

  • User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
  • Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
  • Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
  • Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
  • Educate Users: Offer user training and guidance regarding Office365 applications.

What we expect:

  • 2-4 years of hands-on experience with Office365 administration and support.
  • Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
  • Experienced with Sharepoint sites migration.
  • Experienced with Powershell scripting.
  • Strong investigation and diagnostic abilities.
  • Excellent communication and user training skills.
  • Excellent written and verbal skills in English and Japanese (upper-intermediate or higher).

Nice to have:

  • Familiarity with Life Sciences
  • Knowledge and experience of ServiceNow would be beneficial.
  • Have hands-on experience with PowerApps to create custom business apps within Office365.
  • Experience with ServiceNow for seamless integration with Office365
  • Good understanding of ITIL processes