Leading end‑to‑end Bitrix24 implementation and development projects: from AS‑IS/TO‑BE analysis and process design to rollout and performance control. Administering on‑premise Bitrix24 portal (role‑based access, users and structure, groups, tasks, notifications). Designing and automating CRM pipelines, business processes and smart processes; integrations with 1C, telephony, marketing and analytics tools. Result: system stability +50%, development and support costs −60%, monthly customisations +40%.

Second‑line Bitrix24 support via ticket system: investigating and resolving urgent issues within 1–2 hours, analysing complex incidents. Configuring cloud and on‑premise Bitrix24 portals, including full installation in English, user and access management, CRM pipelines, robots and RPA. Recording training videos, running live demo sessions and preparing weekly reports; integrations with 1C (several configurations) and external systems.

Interviewing customers, gathering and documenting requirements, modelling business processes using BPMN. Participating in Bitrix24 implementation: preparing specifications, configuring cloud and on‑premise portals, CRM and smart processes, access rights. Integrating Wazzap and 1C with Bitrix24, testing solutions, training users via knowledge base articles, videos and calls.

Studied Python and C#, built console applications and small tools, worked with Git and basic algorithms. Implemented several pet projects (warehouse administration, XML/XLSX parsing, automation scripts) hosted on GitHub.