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  4. Head of Sales (Tallinn)

Head of Sales (Tallinn)

Оплата: По договоренности
Офис
Full-time
Менеджер по продажам

Company: A concierge service.

First-class support by dedicated personal assistants for curate luxury experiences (finest hotels, restaurants, events etc).


We’re looking for a Head of Sales to build and scale our sales and customer retention system across B2C and B2B segments.


What you’ll do:

  • Develop and implement the sales strategy for B2C and B2B segments.
  • Build and optimize the full funnel: from acquisition to retention and client expansion.
  • Lead team growth, including hiring, onboarding, and training.
  • Manage key metrics: CAC, LTV, conversion rate, revenue, churn, and more.
  • Scale customer acquisition channels and improve commercial performance.
  • Build Customer Success processes with the service team to reduce churn and increase customer value.
  • Develop CRM processes, automate workflows, and standardize team operations.
  • Create upsell and cross-sell strategies.
  • Work closely with marketing, product, finance, and operations teams.
  • Lead forecasting, pipeline management, and growth planning.
  • Analyze market trends, competition, and client needs, and turn insights into product recommendations.
  • Prepare regular reports and business analysis.


What we’re looking for:

  • 5+ years of experience in sales leadership, ideally in IT / Services / FinTech / Digital industries.
  • International experience is a strong plus.
  • Fluent English and Russian.
  • Experience across both B2C and B2B.
  • Hands-on experience building Customer Success processes.
  • Strong skills in process design, CRM implementation, funnel automation, and operational frameworks.
  • Deep understanding of sales funnel metrics and unit economics.
  • Data-driven mindset and strong decision-making skills.
  • Proven ability to build and scale sales teams.
  • Strong cross-functional collaboration skills.
  • Experience in a startup or scale-up environment is an advantage.
  • Residence in the Schengen Area or ability to relocate.


We offer

  • A strategic role with direct impact on business growth.
  • The opportunity to influence product and service development.
  • Competitive compensation: fixed salary + bonuses.
  • Unique cases and a global client base.
  • A professional team that values ambition, speed, and exceptional quality.


Work location: Tallinn.

Full-time, hybrid format could be discussed.