Senior Bitrix24 Consultant - CRM Solution Architecture & Integration
Key Responsibilities
- Develop detailed technical specifications (TOR) according to GOST standards for Bitrix24 CRM implementation, including system presentations and comprehensive work plans.
- Define and document the functional scope of the CRM system, ensuring alignment with business requirements and strategic objectives.
- Establish and configure user role hierarchies with appropriate access permissions based on organizational structure and security requirements.
- Determine technical system requirements including hardware specifications, communication channels, administration protocols, security measures, backup procedures, update management, and operational support frameworks.
- Plan and execute integration strategies with 1C accounting software and other third-party business systems through Bitrix24's API capabilities.
- Design and implement customized report structures that deliver actionable business intelligence and performance metrics.
- Evaluate implementation projects based on the technical specifications, including detailed project planning with stages, tasks, timelines, resource allocation, deliverables, and effort estimation.
- Deploy and configure Bitrix24 box edition (CRM + online store) on Microsoft Azure cloud infrastructure, ensuring optimal performance and security.
- Create a unified environment for effective project management, including workflow automation and business process optimization.
- Produce comprehensive documentation including design decisions, technical specifications, and operational manuals following industry best practices.
Required Skills & Experience
- Minimum 5 years of experience implementing and customizing Bitrix24 solutions, with specific focus on box/on-premise editions for corporate clients.
- Proven track record of successful Bitrix24 and 1C integration projects, including data synchronization and workflow automation.
- Strong understanding of CRM architecture principles and best practices for enterprise-level implementations.
- Proficiency in technical documentation preparation according to GOST standards and technical requirement specifications.
- Experience with Microsoft Azure deployment and management for business applications.
- Knowledge of security best practices for CRM systems, including data protection and access control mechanisms.
- Excellent project management skills with ability to estimate timelines, resources, and potential implementation challenges.
- Strong analytical skills for translating business requirements into technical specifications.
- Advanced problem-solving capabilities and attention to detail.
- Excellent communication skills with ability to present complex technical concepts to non-technical stakeholders.
Nice to Have
- BUS (Business User Solution) knowledge and practical implementation experience.
- Certification in Bitrix24 administration or development.
- Experience with PHP and JavaScript for Bitrix24 customization.
- Knowledge of additional integration platforms beyond 1C.
- Experience with e-commerce implementations and online store configurations.
- Background in business process automation and workflow optimization.
- Experience with data migration from legacy systems to Bitrix24.
- Knowledge of ITIL practices for service management.