Technical Support Associate

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.

In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.

Requirements

• Customer focusing. Politeness, loyalty in any aspect.
• Ability to build strong customer relationships and creates processes with customer viewpoint.
• Strong analytical skills.
• Able to communicate in a clear manner.
• Effectively evaluate information / data to make decisions.
• Anticipates obstacles and develops plans to resolve.
• Broad understanding of IT Infrastructure and support processes.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
• Change oriented – actively generate process improvements.
• Supports and drive change, and confront difficult circumstances in creative ways.
• Professional IT area education or relevant experience.
• Windows family user and administrator knowledge or experience.
• Basic knowledge of networking.
• PC Desktop and Laptop hardware knowledge at professional level.
• Basic knowledge of monitoring systems and strategies.
• Basic knowledge of recovery systems and strategies.
• Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
• Nice to have work experience in programming.
• Familiarity writing scripts (at least one: Python, JavaScript, Bash).
• Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
• Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
• English language knowledge working level both oral and written (intermediate level minimum).