We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.
An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:
- User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
- Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
- Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
- Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
- Educate Users: Offer user training and guidance regarding Office365 applications.
What we expect:
- 2-4 years of hands-on experience with Office365 administration and support.
- Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
- Experienced with Sharepoint sites migration.
- Experienced with Powershell scripting.
- Strong investigation and diagnostic abilities.
- Excellent communication and user training skills.
- Excellent written and verbal skills in English and Japanese (upper-intermediate or higher).
Nice to have:
- Familiarity with Life Sciences
- Knowledge and experience of ServiceNow would be beneficial.
- Have hands-on experience with PowerApps to create custom business apps within Office365.
- Experience with ServiceNow for seamless integration with Office365
- Good understanding of ITIL processes
