We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.

An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:

• User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
• Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
• Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
• Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
• Educate Users: Offer user training and guidance regarding Office365 applications.

What we expect:

• 2-4 years of hands-on experience with Office365 administration and support.
• Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
• Experienced with Sharepoint sites migration.
• Experienced with Powershell scripting.
• Strong investigation and diagnostic abilities.
• Excellent communication and user training skills.
• Excellent written and verbal skills in English and Japanese (upper-intermediate or higher).

Nice to have:

• Familiarity with Life Sciences
• Knowledge and experience of ServiceNow would be beneficial.
• Have hands-on experience with PowerApps to create custom business apps within Office365.
• Experience with ServiceNow for seamless integration with Office365
• Good understanding of ITIL processes

Project: IT service provider for the life science and healthcare industry.

Responsibilities:

Focus on company processes, procedures, and tasks automation with the main target to improve efficiency/improve customer experience and reduce human error.

Requirements:

• Proficient in building automations in the Microsoft 365 environment using tools from the Microsoft platform and/or APIs from other systems.
• Experience in Microsoft 365 platform development, including PowerShell scripting and working with Microsoft Graph API.
• Familiarity with Azure, including app registration and administration, as well as Azure Automation account setup and management.
• Experience in SharePoint and working with SharePoint's data.
• Experience in PowerBI, including PowerBI connector usage, datasets preparation, and the creation of reports.
• Ability to develop custom code, such as consuming REST APIs, to enhance and extend the capabilities of Microsoft 365 and other systems.
• Strong problem-solving and analytical skills to troubleshoot and resolve issues related to Microsoft 365 automations and integrations.
• Proficiency in C#/.NET development or any other programming language.
• Excellent communication skills, with a strong intermediate level of English or higher.