End User Helpdesk specialist

For the project of Japanese retail company End User Helpdesk specialist is needed asap.

Office location: Osaka Umeda, Nakatsu, Juso and other nearby areas.

Tasks:

- Establishing Help Desk Team considering the resources and requirement. 

- Also the communication method needs to be prepared for Help Desk Team with Customers (Internal Users). 

- Infrastructure PMO will be required to organize vendors to build infrastructure and resolve issues occurring during this project.

Knowledge: ITIL qualification or equivalent knowledge (desirable).

Requirements: 

• Experience in projects involving employee transfers, corporate mergers or relocations, including experience of computer allocation and configuration changes. Or experience in similar projects (Helpdesk experience not required).
• Experience participating in projects as a PM, PM assistant or PMO.
• Experience that meets one of the following:

Experience working in an end-user information department or staff replacement;

Experience communicating with end users and preparing reporting documents on the Sier side.

• Japanese language working proficiency.

Others: no age restrictions.

Interview stages: 2-3 interviews in total are scheduled.

Working hours: 9:30-18:30 (weekends: Saturday, Sunday, holidays)

Start date: as soon as possible.