We are looking for Infrastructure Engineer:

1. with expertise in SBC (Citrix, Terminal Servers), web infrastructure (Apache, IIS, Tomcat), AWS/Azure cloud services,
2. and strong management experience with external providers.

Generally, someone who can balance technical operations with architectural oversight.

The focus:

• Management perspective of external providers
• Develop system design solutions in collaboration with the provider, or propose your own solutions
• ITIL

• Server-Based Computing (SBC) → Citrix, Terminal Servers
• Web Infrastructure → Apache, IIS, Tomcat
• Web Servers

• MPC = Managed Public Cloud
• Public Cloud Provider: AWS and Azure
• Native Cloud Services Containers, Serverless 
• Layered Services (Lift and Shift)

Clear idea of Information Technology and IT processes

• Consider dependencies to other global and regional projects. 

• Supports the Service Owner and other stakeholder regarding tasks and approvals according needs of the project. 

• Analyse the business requirements and processes to support the design and development of infrastructure services. 

• Prepare and contribute to architectural quality reviews.

• Contribution to definition of service strategy and architecture. 

• Continuously share best practices and approaches across teams. 

• Identifies and tracks issues identified in cooperation with other work streams. 

• Together with team, implement and optimize our Data Center services and needed ITIL processes globally. 

• Ensure data and information security in the Data Center services. 

• Timely provision of Status Reports, Rollout Plan, Risks, etc. 

• Manage the relationship with the client and all stakeholders. 

• Establish and maintain relationships with third parties/vendors. 

• Manage external providers, Escalate issues as appropriate. 

• Work with virtual team spread worldwide (very limited need to travel). 

• End-to-end responsible for the delivery of platform service in responsible area

Location: Poland (strictly), may be business trips required to Germany

Work specification: Remote, full-time

Duration: 12 months with possible prolongation

Project language: English

Требуется Профессионал для проведения консультации для повышения уровня зрелости ИТ-процессов компании.

Требования:

• Практический опыт участия в качестве эксперта в крупных проектах по диагностике ИТ-функций 
• Высокий уровень технической экспертизы и владения профессиональными инструментами 
• Консультационно-методологическое сопровождение проектной команды по техническим областям ИТ
• Разработка рекомендаций по улучшению функциональных направлений ИТ
• Участие в профессиональных мероприятия в роли эксперта по профильным областям ИТ

Область работы:

Консультирование в части отдельных вопросов/ функциональных областей ИТ

Для подачи заявки на позицию необходимо наличие сертификатов и возможность предоставить:

Certified The Open Group Architecture Framework (TOGAF)

Certified Information Technology Infrastructure Library (ITIL Managing Professional)

Certified Scaled Agile Framework (SAFe)

An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.

Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways

Computer and special software skills:

- IT experience from 3 years old 

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite

English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.

Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments