An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.

Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways

Computer and special software skills:

- IT experience from 3 years old 

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite

English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.

Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.

In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.

Requirements

• Customer focusing. Politeness, loyalty in any aspect.
• Ability to build strong customer relationships and creates processes with customer viewpoint.
• Strong analytical skills.
• Able to communicate in a clear manner.
• Effectively evaluate information / data to make decisions.
• Anticipates obstacles and develops plans to resolve.
• Broad understanding of IT Infrastructure and support processes.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
• Change oriented – actively generate process improvements.
• Supports and drive change, and confront difficult circumstances in creative ways.
• Professional IT area education or relevant experience.
• Windows family user and administrator knowledge or experience.
• Basic knowledge of networking.
• PC Desktop and Laptop hardware knowledge at professional level.
• Basic knowledge of monitoring systems and strategies.
• Basic knowledge of recovery systems and strategies.
• Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
• Nice to have work experience in programming.
• Familiarity writing scripts (at least one: Python, JavaScript, Bash).
• Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
• Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
• English language knowledge working level both oral and written (intermediate level minimum).

We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.

An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:

• User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
• Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
• Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
• Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
• Educate Users: Offer user training and guidance regarding Office365 applications.

What we expect:

• 2-4 years of hands-on experience with Office365 administration and support.
• Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
• Experienced with Sharepoint sites migration.
• Experienced with Powershell scripting.
• Strong investigation and diagnostic abilities.
• Excellent communication and user training skills.
• Excellent written and verbal skills in English and Japanese (upper-intermediate or higher).

Nice to have:

• Familiarity with Life Sciences
• Knowledge and experience of ServiceNow would be beneficial.
• Have hands-on experience with PowerApps to create custom business apps within Office365.
• Experience with ServiceNow for seamless integration with Office365
• Good understanding of ITIL processes

A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Service Manager.

Responsibilities:

• Provide a leadership presence on Strategic level customer projects.

• Leverage team data to identify opportunities to improve the quality, effectiveness, and efficiency of our processes.

• Collaborate with client and internal stakeholders to set business goals.

• Manage the delivery of high-quality, results-driven, and timely technical support through effective resource development.

• Plan and execute activities targeted to prepare the Support organization to support new and evolving product offerings.

• Mentor and encourage the support team .

• Work proactively to identify and address trending support topics. 

• Measure, analyze, and report on team performance. Develop, implement, and execute strategies to achieve Service commitment targets. 

• Manage resource plans and schedules based historical and current support demand trends.

• Promote continuous product improvement efforts by encouraging an environment accountability, trust, and collaboration between Support, Product, and Engineering organizations. 

• Facilitate an environment of customer advocacy. 

• Develop strong professional relationships built on trust, respect, self-awareness, inclusion, and open communication

Requirements:

• Fluent in French and English is a must. C1 level.

• At least 5 years of experience managing people, team from 5-10 people.

• At least 5 years of experience managing customer support services processes in the IT business.

• Experience with ITIL.

• Experience with Project Management.

• Strong interpersonal skills with demonstrated ability to build constructive relationships with customers and co-workers. 

• Strong influencer and communicator with ability to collaborate cross-departmentally and manage up.

• Proven experience in building, developing, and leading a team of technical support experts.

Languages: French / English (C1).

Location: France, Cergy.

We are a leading back-office solution provider for Fintech companies that specialises in brokerage-related solutions. We have been operational for over ten years and are continually innovating on a wide range of products and services that serve the financial industry. 

Currently, we are looking for an Incident Manager with a strong IT background. You will be working as part of a highly talented team of IT and business specialists. The team’s top priority is to deliver new features and improve existing services.

You like:

• A Challenge;
• A stable environment to nurture your passion for technology;
• A chance to grow as a specialist;
• To work in an agile, fast-paced environment;
• To deliver quality work on time and focus on business value;
• Meaningful work that has a profound impact on the company and the industry.

About you:

• Solid knowledge of Java;
• Java development experience 4+ years;
• Solid understanding of multithreading and concurrency;
• Solid knowledge of MySQL;
• Ability to search logs for necessary information;
• Strong communication and problem-solving skills;
• Strong written skills in technical English (Upper-Intermediate or higher).

As an advantage:

• Experience in Incident Management;
• Familiarity with ITIL / ITSM;
• Knowledge of Gradle and Ansible;
• Familiarity with Spring framework, e.g. SpringBoot;
• Familiarity with Messaging Systems like RabbitMq, Apache Kafka;
• Experience with Git;
• Familiarity with JIRA and Confluence.
• Familiar with the finance domain;

Responsibilities:

• Incident management (triaging, assessing impact, diagnostics, troubleshooting, reporting);
• Proactive problem management;
• New features development;
• Code maintenance and improvement;
• Maintaining documentation.

We offer:

• Work in an international company;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Fruits, cookies and great coffee;
• Sponsored educational package;
• Modern office environment in the centre of Riga;
• Friendly team and career grown opportunities;
• Fully subsidised parking near the office after the probation period;
• Remote work during the COVID-19 pandemic.

We are a leading back-office solution provider for Fintech companies that specialises in brokerage-related solutions. We have been operational for over ten years and are continually innovating on a wide range of products and services that serve the financial industry. 

Currently, we are looking for an Incident Manager with a strong IT background. You will be working as part of a highly talented team of IT and business specialists. The team’s top priority is to deliver new features and improve existing services.

You like:

• A Challenge;
• A stable environment to nurture your passion for technology;
• A chance to grow as a specialist;
• To work in an agile, fast-paced environment;
• To deliver quality work on time and focus on business value;
• Meaningful work that has a profound impact on the company and the industry.

About you:

• Solid knowledge of Python;
• Python development experience 4+ years;
• Solid knowledge of MySQL;
• Ability to search logs for necessary information;
• Strong communication and problem-solving skills;
• Strong written skills in technical English (Upper-Intermediate or higher).

As an advantage:

• Experience in Incident Management;
• Familiarity with ITIL / ITSM;
• Experience with Django framework;
• Knowledge of PHP or Java;
• Familiarity with Messaging Systems like RabbitMq, Apache Kafka;
• Experience with Git;
• Familiarity with JIRA and Confluence.
• Familiar with the finance domain;

Responsibilities:

• Incident management (triaging, assessing impact, diagnostics, troubleshooting, reporting);
• Proactive problem management;
• New features development;
• Code maintenance and improvement;
• Maintaining documentation.

We offer:

• Work in an international company;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Fruits, cookies and great coffee;
• Sponsored educational package;
• Modern office environment in the centre of Riga;
• Friendly team and career grown opportunities;
• Fully subsidised parking near the office after the probation period;
• Remote work during the COVID-19 pandemic.

We are a leading back-office solution provider for Fintech companies that specialises in brokerage-related solutions. We have been operational for over ten years and are continually innovating on a wide range of products and services that serve the financial industry. 

Currently, we are looking for an Incident Manager with a strong IT background. You will be working as part of a highly talented team of IT and business specialists. The team’s top priority is to deliver new features and improve existing services.

You like:

• A Challenge;
• A stable environment to nurture your passion for technology;
• A chance to grow as a specialist;
• To work in an agile, fast-paced environment;
• To deliver quality work on time and focus on business value;
• Meaningful work that has a profound impact on the company and the industry.

About you:

• Solid knowledge of PHP;
• PHP development experience 4+ years;
• Good understanding of Symfony 5+ framework;
• Solid knowledge of MySQL;
• Ability to search logs for necessary information;
• Strong communication and problem-solving skills;
• Strong written skills in technical English (Upper-Intermediate or higher).

As an advantage:

• Experience in Incident Management;
• Familiarity with ITIL/ITSM;
• Familiarity with Symfony or CodeIgniter framework;
• Knowledge of Python or Java;
• Familiarity with Messaging Systems like RabbitMq, and Apache Kafka;
• Experience in the development and/or maintenance of high-load systems;
• Previous experience in working with big data;
• Experience with Avro/Protobuf serialization formats;
• Experience with Git;
• Familiarity with JIRA and Confluence.
• Familiar with the finance domain;

Responsibilities:

• Incident management (triaging, assessing impact, diagnostics, troubleshooting, reporting);
• Proactive problem management;
• New features development;
• Code maintenance and improvement;
• Maintaining documentation.

We offer:

• Work in an international company;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Fruits, cookies and great coffee;
• Sponsored educational package;
• Modern office environment in the centre of Riga;
• Friendly team and career growth opportunities;
• Fully subsidised parking near the office after the probation period;
• Remote work during the COVID-19 pandemic.

We are a leading back-office solution provider for Fintech companies that specialises in brokerage-related solutions. We have been operational for over ten years and are continually innovating on a wide range of products and services that serve the financial industry. 

Currently, we are looking for an Incident Manager with a strong IT background. You will be working as part of a highly talented team of IT and business specialists. The team’s top priority is to deliver new features and improve existing services.

You like:

• A Challenge;
• A stable environment to nurture your passion for technology;
• A chance to grow as a specialist;
• To work in an agile, fast-paced environment;
• To deliver quality work on time and focus on business value;
• Meaningful work that has a profound impact on the company and the industry.

About you:

• Solid knowledge of PHP;
• PHP development experience 4+ years;
• Solid knowledge of MySQL;
• Ability to search logs for necessary information;
• Strong communication and problem-solving skills;
• Strong written skills in technical English (Upper-Intermediate or higher).

As an advantage:

• Experience in Incident Management;
• Familiarity with ITIL / ITSM;
• Familiarity with Symfony or CodeIgniter framework;
• Knowledge of Python or Java;
• Familiarity with Messaging Systems like RabbitMq, Apache Kafka;
• Experience with Git;
• Familiarity with JIRA and Confluence.
• Familiar with the finance domain;

Responsibilities:

• Incident management (triaging, assessing impact, diagnostics, troubleshooting, reporting);
• Proactive problem management;
• New features development;
• Code maintenance and improvement;
• Maintaining documentation.

We offer:

• Work in an international company;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Fruits, cookies and great coffee;
• Sponsored educational package;
• Modern office environment in the centre of Riga;
• Friendly team and career grown opportunities;
• Fully subsidised parking near the office after the probation period;
• Remote work during the COVID-19 pandemic.

Who are we?

The fintech startup working on the first large-scale e-wallet in region. We aim to provide people with simple and convenient alternative to cash.

Job description

• Design cloud security architectures and perform architecture design reviews
• PCI DSS subject matter expert ensuring company’s security architecture is fully PCI compliant
• Define, prioritize, and measure our efforts in achieving and maintaining public and private cloud security in environments such as AWS working with engineering teams
• Implement, maintain, and improve existing industry best practices of operational security controls such as:

-Audit mechanisms

-Vulnerability management

-Data classification

-Encryption and data security

• Continually evaluate new threats in the cloud, to identify the impact on IT and Business to develop and implement security controls
• Ensure effective coordination between IT Security, Private Cloud, and Infrastructure through collaboration with engineers

Job Requirements

• Strong foundations in software engineering, specifically at the architectural level
• Strong foundations in public cloud (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
• Strong foundations in Kubernetes or Kubernetes like environments (stateless services, auto scaling, pod communication)
• Knowledge of Infrastructure-as-Code and concepts related to automated infrastructure management using tools such as Terraform
• Knowledge of cloud security best practices including Identity Access Management (IAM), network security, modern cloud security architecture, and platform specific security and governance tools
• Knowledge with CSPM platform like Wiz Orca etc
• Knowledge in Service Mesh Architecture
• Understanding of the ISO 27001/27002, COBIT, and ITIL frameworks are required