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Japan’s leading IT engineer supply and support services company is in search of IT Infrastructure Engineer with business-level Japanese and English, offering relocation.

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Постоянная работа

A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Service Manager.

Responsibilities:

• Provide a leadership presence on Strategic level customer projects.

• Leverage team data to identify opportunities to improve the quality, effectiveness, and efficiency of our processes.

• Collaborate with client and internal stakeholders to set business goals.

• Manage the delivery of high-quality, results-driven, and timely technical support through effective resource development.

• Plan and execute activities targeted to prepare the Support organization to support new and evolving product offerings.

• Mentor and encourage the support team .

• Work proactively to identify and address trending support topics.

• Measure, analyze, and report on team performance. Develop, implement, and execute strategies to achieve Service commitment targets.

• Manage resource plans and schedules based historical and current support demand trends.

• Promote continuous product improvement efforts by encouraging an environment accountability, trust, and collaboration between Support, Product, and Engineering organizations.

• Facilitate an environment of customer advocacy.

• Develop strong professional relationships built on trust, respect, self-awareness, inclusion, and open communication

Requirements:

• Fluent in French and English is a must. C1 level.

• At least 5 years of experience managing people, team from 5-10 people.

• At least 5 years of experience managing customer support services processes in the IT business.

• Experience with ITIL.

• Experience with Project Management.

• Strong interpersonal skills with demonstrated ability to build constructive relationships with customers and co-workers.

• Strong influencer and communicator with ability to collaborate cross-departmentally and manage up.

• Proven experience in building, developing, and leading a team of technical support experts.

Languages: French / English (C1).

Location: France, Cergy.

Управление компанией Project Management ITIL Service Workers

We are looking for a passionate Web developer (middle-senior level). The ideal candidate should bring a positive, independent, can-do attitude coupled with a proven track record as well as a drive to develop innovative solutions based on cutting edge web technologies like JavaScript, Angular JS, HTML and CSS. Key requirements: Degree in Computer Science or Software Engineering, or equivalent experience Minimum 2 years of working experience in that area Strong knowledge of Javascript Strong knowledge of the frontend stack Structured and strong in producing semantic markup and clean CSS Experience with cross-browser (IE10+) and platform compatibility Experience with modern browser technologies, including WebSockets, Shadow DOM, Worker Threads, etc. Experience with tools Git and/or Github Good English (written and spoken) Nice to have: Working knowledge of server-side development (e.g. NodeJS) is a plus Experience working in a distributed team Experience designing complex applications Join us because: We are an enthusiastic, cool company and we like to have fun You will work with designers and UX engineers, smart colleagues and in a multi cultural environment We strongly believe in sharing our knowledge and codebase and we regularly commit to GitHub We only have to support HTML5 compatible browsers We let our development teams decide their own technology stack In our open culture, we welcome other opinions and enjoy discussing solutions Friendly international environment with agile culture We offer professional and carrier growth Attractive salary and bonuses on delivery by major milestones You will be joining a distributed international team working on a project(s) being part of a complex Field Service Management solution. This is a full-time (8 hours a day) remote (home office) position. Официальная (белая) заработная плата от 100 000 на руки и выше, по результатам собеседования+ бонусы по окончанию основных этапов проектов. Рабочий день: летом с 10:00 до 19:00 МСК, зимой - с 11:00 до 20:00 МСК. If you consider yourself a passionate developer, love coding and having fun working on interesting projects - apply now and join us for building awesome products together!