An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.

Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways

Computer and special software skills:

- IT experience from 3 years old 

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite

English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.

Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

We are a leading back-office solution provider for Fintech companies that specializes in brokerage-related solutions. We have been operational for over ten years and are continually innovating on a wide range of products and services that serve the financial industry. 

Currently, we are looking for a Technical Product Manager with a strong IT background. You will be working as part of a highly talented team of IT and business specialists. The team’s top priority is to deliver new features and improve existing services.

You like:

• A Challenge;
• A stable environment to nurture your passion for technology;
• A chance to grow as a specialist;
• To work in an agile, fast-paced environment;
• To deliver quality work on time and focus on business value;
• Meaningful work that has a profound impact on the company and the industry.

About you:

• Excellent communication skills. You communicate effectively across a disparate set of stakeholders with a range of technical skills and data literacy;
• 2+ years experience as a product manager in an Agile environment, ideally in the Data Products and Business Intelligence space;
• Exceptional project management skills. You get things done and more importantly, you get others to get their things done too;
• Analytical and decision-making skills. You're able to diagnose and identify as well as formulate effective action plans to resolve issues;
• Systems thinking: the ability to see how small details interrelate and impact the bigger picture;
• Experience with data visualization software;
• Strong knowledge of data warehousing and ETL fundamentals;
• Experience writing SQL queries to explore and QA data.

As an advantage:

• Hadoop and Spark experience;
• Vertica experience;
• Familiarity with Apache Airflow;
• Basic understanding of statistics and statistical testing;
• Familiarity with JIRA and Confluence;
• Familiar with the finance domain.

Responsibilities:

• Working directly with internal customers (at all levels) and engineers to identify data platform and visualization requirements and discover new areas of innovation;
• Translating the needs of non-technical systems users into technical requirements;
• Understanding and quantifying trade-offs to prioritize data and business intelligence engineering projects
• Being an evangelist for data, data visualizations and self-service analytics
• Writing and managing user stories in an agile environment; developing short and long-term strategic roadmaps;
• Being a champion of data quality.

We offer:

• Work in an international company;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Fruits, cookies and great coffee;
• Sponsored educational package;
• Modern office environment in the center of Riga;
• Friendly team and career growth opportunities;
• Fully subsidized parking near the office after the probation period;
• Remote work during the COVID-19 pandemic.