An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.

Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways

Computer and special software skills:

- IT experience from 3 years old 

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite

English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.

Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.

In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.

Requirements

• Customer focusing. Politeness, loyalty in any aspect.
• Ability to build strong customer relationships and creates processes with customer viewpoint.
• Strong analytical skills.
• Able to communicate in a clear manner.
• Effectively evaluate information / data to make decisions.
• Anticipates obstacles and develops plans to resolve.
• Broad understanding of IT Infrastructure and support processes.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
• Change oriented – actively generate process improvements.
• Supports and drive change, and confront difficult circumstances in creative ways.
• Professional IT area education or relevant experience.
• Windows family user and administrator knowledge or experience.
• Basic knowledge of networking.
• PC Desktop and Laptop hardware knowledge at professional level.
• Basic knowledge of monitoring systems and strategies.
• Basic knowledge of recovery systems and strategies.
• Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
• Nice to have work experience in programming.
• Familiarity writing scripts (at least one: Python, JavaScript, Bash).
• Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
• Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
• English language knowledge working level both oral and written (intermediate level minimum).

Проект в банковской сфере по созданию системы для предоставления доступа ко всем услугам и продуктам банка.

Основные задачи:

• Написание качественного кода.

• Взаимодействие с аналитиками, бизнес-заказчиками, тестировщиками, архитекторами и другими участниками рабочих групп.

Обязательные требования:

• Опыт разработки пользовательских интерфейсов с использованием с использованием JavaScript (ES6) 5+ лет.

• Уверенные знания React 16.8 и новее.

• Опыт использования стейт-менеджеров (Redux, MobX, другие) в React-приложениях.

• Уверенные знания знание HTML/CSS/SASS, XML/JSON.

• Опыт работы с препроцессорами SASS, LESS.

• Опыт написания приложений, использующих REST API либо WebSockets.

• Опыт разработки unit-тестов.

• Опыт работы с системой контроля версий git.

• Опыт верстки и оптимизации пользовательских интерфейсов.

• Хорошие коммуникативные качества, умение обосновать выбор того или

иного способа решения задачи или выбора технологий.

Будет плюсом:

• Навыки использования Typescript.

• Умение настраивать Webpack, Eslint.

• Опыт работы с микрофронтендом, криптографией, Storybook, настройкой CI/CD.

• Умение грамотно оформить документацию к разрабатываемому решению.

• Знание стандарта OAuth 2.0.

• Опыт разработки с использованием монорепозиториев (Lerna).

Project: An internet banking project, aims at modernizing and adding more capabilities to the current internet banking solution. This is a thin client application requiring a lot of integration with legacy backend systems.

Responsibilities:

• Analyzing requirements and designing solution to fulfill it.
• Design, build and maintain efficient, reusable, and reliable code.
• Diagnose and fix bugs and performance bottlenecks for performance.
• Ensuring high performance and quality of deliverables.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements:

Technology stack, skills, and knowledge.

• Frontend developer with good knowledge Angular (JavaScript, CSS, HTML, Typescript).

Experience level.

• Minimum 2 years of experience working in Angular projects.

Personal qualities, soft skills.

• Team player & excellent communication excels.

English level.

• B1+ (strong conversational skill).

Project: An internet banking project, aims at modernizing and adding more capabilities to the current internet banking solution. This is a thin client application requiring a lot of integration with legacy backend systems.

Responsibilities:

• Analyzing requirements and designing solution to fulfill it.
• Design, build and maintain efficient, reusable, and reliable code.
• Diagnose and fix bugs and performance bottlenecks for performance.
• Ensuring high performance and quality of deliverables.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.

Requirements:

Technology stack, skills, and knowledge.

• Mobile developer with good knowledge react native (JavaScript, Typescript).

Experience level.

• Minimum 2 years of experience working in react native projects.

 Personal qualities, soft skills.

• Team player, excellent communication excels, problem solving skills.

English level.

• B1+ (strong conversational skill).