В поиске специалиста на позицию AI engineer (n8n) для разработки чат-бота по управлению продажами в отеле. Проект в сфере отельного бизнеса высокотехнологичной группы компаний.

Задачи:

·    Проектировать, разрабатывать и внедрять AI чат-ботов для автоматизации общения с гостями (Telegram, WhatsApp, сайт).

·    Создавать сложные автоматические воркфлоу на платформе n8n для сквозного управления процессом продаж и бронирования.

·    Интегрировать чат-ботов и воркфлоу с нашими внутренними системами: PMS (Property Management System), CRM и мессенджерами.

·    Разрабатывать сценарии для обработки интентов: проверка наличия номеров, расчет стоимости, прием бронирований, ответы на частые вопросы, обработка отмен.

·    Настраивать автоматические триггерные коммуникации: напоминания о заезде, сбор отзывов, персональные предложения.

·    Внедрять механизмы RAG, чтобы чат-бот всегда работал с актуальными данными о тарифах, акциях и правилах отеля.

·    Анализировать эффективность автоматизации, улучшать сценарии и промпты для повышения конверсии и качества обслуживания.

This role involves designing, implementing, and managing comprehensive monitoring solutions using Prometheus, Grafana, SNMP-Exporter, Streaming Telemetry, OpenTelemetry, and other related technologies.

Responsibilities

- Design, implement, and manage Prometheus-based monitoring solutions, including configurations and alert rules.

- Develop and maintain interactive and visually appealing Grafana dashboards.

- Configure SNMP modules/jobs to scrape SNMP metrics for different network technologies in a very optimized way.

- Strong knowledge of Git to be able to clone working branches, develop, and commit to the main branch. Or other approaches, but show a strong hold on Git usage.

- Identify and onboard new metrics from various systems and applications, developing data pipelines for metrics collection and storage.

- Optimize and scale monitoring environments to handle large volumes of metrics and ensure comprehensive monitoring coverage.

- Implement and manage Streaming Telemetry solutions for real-time data collection and monitoring.

- Integrate and manage OpenTelemetry for comprehensive tracing and observability across services.

- Troubleshoot and resolve issues related to data collection, monitoring configurations, and dashboard performance.

- Ensure proper instrumentation of applications and infrastructure with DevOps, development, and operations teams.

- Document configurations, procedures, and provide training to team members and stakeholders.

Skills

- Familiarity with network monitoring tools and practices.

- Extensive experience with Prometheus and related technologies (Alertmanager, Pushgateway, etc.).

- Strong knowledge of time-series databases and monitoring concepts.

- Proficiency in writing Prometheus queries (PromQL).

- Strong experience with Grafana and its ecosystem.

- Proficiency in creating and managing Grafana dashboards and panels.

- Knowledge of data visualization principles and best practices.

- Familiarity with monitoring and observability tools and practices.

- Strong knowledge of SNMP protocols and network device management.

- Experience with SNMP-Exporter and its integration with Prometheus.

- Strong in SNMP module creation and scrape congas for various network technologies.

- Strong Git experience.

- Strong understanding of metrics and monitoring concepts.

- Experience with metrics collection tools (Prometheus, Telegraf, Collectd, etc.).

- Experience with Streaming Telemetry solutions for real-time monitoring.

- Experience with OpenTelemetry for tracing and observability.

- Familiarity with Linux/Unix systems and scripting languages (Bash, Python).

- Experience with containerization and orchestration tools (Docker, Kubernetes).

Qualification 

- Bachelor’s degree in Computer Science, Engineering, or related. 

- 5+ years of experience in monitoring and observability roles.

- Proficiency in tools like Prometheus, Grafana, PromQL, Alertmanager, Alert Framework, GitHub, SNMP-exporter, Streaming-Telemetry, Otel.

- Strong coding and scripting skills.

- Excellent problem-solving abilities and attention to detail.

- Strong communication and teamwork skills.

We are looking for Infrastructure Engineer:

1. with expertise in SBC (Citrix, Terminal Servers), web infrastructure (Apache, IIS, Tomcat), AWS/Azure cloud services,
2. and strong management experience with external providers.

Generally, someone who can balance technical operations with architectural oversight.

The focus:

• Management perspective of external providers
• Develop system design solutions in collaboration with the provider, or propose your own solutions
• ITIL

• Server-Based Computing (SBC) → Citrix, Terminal Servers
• Web Infrastructure → Apache, IIS, Tomcat
• Web Servers

• MPC = Managed Public Cloud
• Public Cloud Provider: AWS and Azure
• Native Cloud Services Containers, Serverless 
• Layered Services (Lift and Shift)

Clear idea of Information Technology and IT processes

• Consider dependencies to other global and regional projects. 

• Supports the Service Owner and other stakeholder regarding tasks and approvals according needs of the project. 

• Analyse the business requirements and processes to support the design and development of infrastructure services. 

• Prepare and contribute to architectural quality reviews.

• Contribution to definition of service strategy and architecture. 

• Continuously share best practices and approaches across teams. 

• Identifies and tracks issues identified in cooperation with other work streams. 

• Together with team, implement and optimize our Data Center services and needed ITIL processes globally. 

• Ensure data and information security in the Data Center services. 

• Timely provision of Status Reports, Rollout Plan, Risks, etc. 

• Manage the relationship with the client and all stakeholders. 

• Establish and maintain relationships with third parties/vendors. 

• Manage external providers, Escalate issues as appropriate. 

• Work with virtual team spread worldwide (very limited need to travel). 

• End-to-end responsible for the delivery of platform service in responsible area

Location: Poland (strictly), may be business trips required to Germany

Work specification: Remote, full-time

Duration: 12 months with possible prolongation

Project language: English

Требуется Профессионал для проведения консультации для повышения уровня зрелости ИТ-процессов компании.

Требования:

• Практический опыт участия в качестве эксперта в крупных проектах по диагностике ИТ-функций 
• Высокий уровень технической экспертизы и владения профессиональными инструментами 
• Консультационно-методологическое сопровождение проектной команды по техническим областям ИТ
• Разработка рекомендаций по улучшению функциональных направлений ИТ
• Участие в профессиональных мероприятия в роли эксперта по профильным областям ИТ

Область работы:

Консультирование в части отдельных вопросов/ функциональных областей ИТ

Для подачи заявки на позицию необходимо наличие сертификатов и возможность предоставить:

Certified The Open Group Architecture Framework (TOGAF)

Certified Information Technology Infrastructure Library (ITIL Managing Professional)

Certified Scaled Agile Framework (SAFe)