We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements:

Experience in similar roles 1-3 years

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits:

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

В поиске специалиста на позицию AI engineer (n8n) для разработки чат-бота по управлению продажами в отеле. Проект в сфере отельного бизнеса высокотехнологичной группы компаний.

Задачи:

·    Проектировать, разрабатывать и внедрять AI чат-ботов для автоматизации общения с гостями (Telegram, WhatsApp, сайт).

·    Создавать сложные автоматические воркфлоу на платформе n8n для сквозного управления процессом продаж и бронирования.

·    Интегрировать чат-ботов и воркфлоу с нашими внутренними системами: PMS (Property Management System), CRM и мессенджерами.

·    Разрабатывать сценарии для обработки интентов: проверка наличия номеров, расчет стоимости, прием бронирований, ответы на частые вопросы, обработка отмен.

·    Настраивать автоматические триггерные коммуникации: напоминания о заезде, сбор отзывов, персональные предложения.

·    Внедрять механизмы RAG, чтобы чат-бот всегда работал с актуальными данными о тарифах, акциях и правилах отеля.

·    Анализировать эффективность автоматизации, улучшать сценарии и промпты для повышения конверсии и качества обслуживания.